Welcome to the Annual Convention & Exposition Welcome to the Annual Convention & Exposition
New Date!
June 5-7 2014

Breakout Session Descriptions & Handouts

Handouts for select sessions may be downloaded by clicking on the links below.

Thursday, June 5
9:00 – 10:15 a.m.


The Shifting Payment Landscape
Gerald R. Ford
   Erin Fonte
There is rapid innovation in the payments arena, with many high-profile, non-financial industry players entering the field. Combined with new offerings from financial institutions and emerging options such as crypto-currencies like Bitcoin for payments, all of the players involved – merchants, institutions, technology providers and the regulators – are scrambling to figure out the new norm. Credit unions must keep up with these challenges and evaluate their alternatives and emerging payments strategies in light of risks and rewards. The payment landscape is shifting and now is the time to explore legal and regulatory issues, as well as systemic risk concerns. 

The Future of Payment Services: A Regulator's Perspective

Atrium
   Jerald Garner
Mobile payment solutions, digital currency and smart cards are rapidly modernizing the payment landscape. Get familiar with the players, the technology and an overview of consumer options during this discussion that will explore some of the challenges and perceived security issues, as well as  privacy issues, business impact, risk and liabilities related to the solutions. Credit unions need to address policy and procedural items that may be utilized to deal with potential issues, including controls that should be in place to protect the business and consumer. Gain an understanding of the pros and cons of multiple payment solutions, how to mitigate potential exposure and questions that need to be addressed before selecting modern payment solutions for members.

Teen Financial REALITY Fair (Part 1)

Pantlind
Sponsored by MCUF
This powerful, hands-on, experiential learning event helps high school students understand the issues and challenges of budgeting and the impact of the financial choices they will make as adults. Come experience a REALITY fair and get involved as this year's CRASH participants also join in the exercise, using materials available from MCUF that credit unions can borrow to host their own Teen Financial REALITY fairs.  

Taking Control of Credit Union Culture to Create a Great Place to Work
Vandenberg
   Stacie VanDenBerghe
Sponsored by Multi-Bank Securities
Everyone wants to have the type of culture that attracts the greatest talent in the area but what does it take to truly develop a strong culture? This session will help credit unions develop an engaged workforce by helping every member of the team reach their full potential. Put the right people on the front lines with the motivation to go above and beyond to help every member and their coworkers ultimately makes a huge impact on the bottom line.

Risk-Based Lending: Collateral Management Systems 101
Cascade
   Al Rodriguez
Sponsored by CU Solutions Group
Collateral management systems can be an effective way to mitigate risk while expanding a loan portfolio to credit-challenged members. Many people have credit issues at one time or another and appreciate avenues to regain their status. Collateral management systems can be part of that avenue and have benefits for all stakeholders. They can give credit unions the opportunity to engage more members, helping them to rebuild their credit, improve payment behaviors and save money on rates (due to rates probably being better than other near-prime lenders). At the same time, credit unions can increase collections efficiency, reduce delinquencies and charge-offs and lower repossession costs. Whether it is a program open to all members, first-time car buyers or just for repo redemptions, collateral management systems can be an effective way to grow a loan portfolio.


Thursday, June 5
10:30 – 11:30 a.m.


The Future of Payments: Getting to the Heart of Member Relationships
Governor's
   Mark  Sievewright
Profound changes have begun in the U.S. payments market, as new forms of payment emerge rapidly, including mobile payments, person-to-person payments and the fast-growing prepaid market. Take a closer look at changes currently underway in the payments market, along with cutting edge technology, emerging trends and long-term strategies to keep up with the changing landscape.

Automotive Lending and Sales Overdrive
Atrium
   Bob Nealon
Sponsored by CU Direct
Find an update on the current state of the automotive sales and automotive lending industries as they relate to credit unions and their members, by examining demographic trends and successful credit union best practices from around the country. It is time to put credit union automotive lending growth strategies into overdrive by exploring concepts such as advanced data analytics and auto buying resources, to discover how they may help enhance member retention and loan growth. 

Teen Financial REALITY Fair (Part 2)
Pantlind
Sponsored by MCUF
This powerful, hands-on, experiential learning event helps high school students understand the issues and challenges of budgeting and the impact of the financial choices they will make as adults. Come experience a REALITY fair and get involved as this year's CRASH participants also join in the exercise, using materials available from MCUF that credit unions can borrow to host their own Teen Financial REALITY fairs.   

Health Care Reform 2014: Changes, Changes & More Changes

Cascade
   Jim Fournier
Sponsored by The Salus Group
2014 was the year everything would come together for the Affordable Care Act (ACA). Following the debacle of the start of the Federal Marketplace on Oct. 1, 2013, there seems to be more things being delayed, removed and reconfigured rather than solidifying health coverage for all citizens. But not just individuals are affected; employers are as well, but at a larger extent. Take time to explore these delays and changes, and prioritize their new effective dates, while understanding what it all means for credit unions.

MSHDA’s Homeownership Program: Delivering the Dream to Michigan Families
Heritage Hill
   Nancy Baker
Sponsored by MSHDA
Learn about programs available to lenders from the Michigan State Housing Development Authority such as MI First Home, a mortgage product for first-time homebuyers and MI Next Home, a mortgage product for repeat homebuyers. MSHDA also offers down payment assistance, mortgage credit certificates that provide a federal tax credit for homebuyers, home inspection grant funds and homeownership education. The Step Forward Michigan program will also be covered, which offers assistance for Michigan's hardest-hit homeowners.

Member Friendly Non-Interest Income
Gerald R. Ford
   Ben Rodgers
Non-interest income has become essential for the success of today's credit unions, but leaders rightly struggle to balance the necessary income with the needs of members. Gain insights from the results of a Filene project that explores how credit unions are growing non-interest income in ways that are transparent, freely chosen and pay for services that add value for members.


Thursday, June 5
1:30 – 3:00 p.m.


Credit Unions Exposure to Data Breaches
Vandenberg
   Ken Otsuka
Sponsored by CUNA Mutual Group
Data breaches have quickly become the top concern for CEO’s and IT professionals across the globe due to the financial, compliance, legal and reputation risks involved. Theft of data is one of the leading forms of fraud and the information-rich financial services industry is one of the top targets for data thieves. Data breaches caused by malicious attacks using viruses, malware and spyware are increasing in frequency. With the average cost to recover from a data breach increasing, credit unions need to make sure they have the necessary technology, policies and procedures in place to protect member data.

Trends in Technologies for Boards
Gerald R. Ford
   Ben Rodgers
The future is now. In the same way that lending has always been a credit union core competency, technology management will differentiate the winners over the next ten years. How do members and consumers decide on financial institutions and what should credit unions do to measure to capture the competitive landscape? The Filene Research Institute shares 10 banking technologies/services that will disrupt member loyalty and interactions with their credit unions, and show attendees how to be prepared to respond.

Impact of Changing Media Landscape on Tomorrow's Bottom Line
Atrium
   Diane Knudson
Sponsored by CU Solutions Group
Mashable recently reported that 44% of direct mail is never opened; 86% of people skip commercials; 91% unsubscribe from emails; and, 200 million have signed up for the 'do not call' list. The new media buzzwords are PPC, SEO, remarketing, content marketing, responsive design and marketing Automation and offer ways for credit unions to grow and work smarter. Believe it or not, this new media is a fundamental shift in how organizations get their message out to consumers – and it effectively means that marketers are no longer in control of the conversation – consumers are and they want content delivered to them that is interesting, relevant and immediate. Learn how to accomplish this and send the right message, using the right new media tools and an overall strategy with short- and long-term benefits.
 

Friday, June 6
1:45 – 2:45 p.m.


Membership Meeting & Leadership Summit
Governor's
The annual MCUL & Affiliates business meeting takes place along with the League's Leadership Summit.

Lessons & Predictions From Five Mobile Payment Pilots

Atrium
   Sundeep Kapur
Technology is moving fast in the arena of “cash replacement” and credit unions need to understand where the future of payments is headed. Find out who are the new competitors and take-away practical lessons learned from examples and pilot programs taking place around the world.  From technology to training, fraud to settlement, regulations to privacy and compliance, there is much to consider. Now is the time boost consumer and merchant acceptance of emerging payment options like Google Wallet, Coin and Bit Coin, while also embracing and defining a clear credit union mobile payment strategy. Take this time to learn how to get closer to members, ask the right questions of technology providers and chart a payment blueprint with insightful ideas on what to expect over the next 10 years.

Split Dollar Collateral Panel (Part 1)

Gerald R. Ford
   John Kolhoff, Robin Hoag & Chuck Holzman
Sponsored by Doeren Mayhew and Holzman Corkery, PLLC
In October of 2013, DIFS issued Bulletin 2013-18-CU to clarify permissible employee deferred compensation arrangements and related investment limitations, and to ensure safe and sound programs.  This panel discussion will include board responsibilities, benefit design, affordability, regulatory limitations, legal documentation, liquidity risks, accounting, internal controls, due diligence and much more. Credit unions with existing deferred compensation arrangements or those contemplating such arrangements in the future will want to attend this insightful session.

Using Technology to Improve the Bottom Line and Increase Membership

Vandenberg
   Peter Fugaro
Consumer expectations and regulatory reform is rapidly changing the face of financial services. What is the most effective way to maintain membership? Fine new and younger members, curb expenditures and increase earnings through the wise use of technology! Learn how solution technologies have a positive return on investment, while discovering the right way to choose new technologies from the right vendors. Senior managers and board members are vital participants in the process and need to ensure that the right technology decisions are being made.

Managing Compliance 2014 and Beyond
Cascade
   Shawn Wolbert
In the credit union industry there is no way to avoid the compliance burdens and pressures that are faced in an industry with constantly changing regulatory requirements and examinations. League InfoSight, in conjunction with CUNA and the MCUL & Affiliates has designed a compliance management web based system that provides credit unions with necessary assistance. Join in for this review of compliance management techniques and an interactive demonstration of ComplySight, a new compliance solution developed specifically for credit unions.

Interest Rate Risk & Auto Loan Portfolios
Pantlind
   Dr. Jack Brick
Sponsored by Daniels and Zermack
Take an insiders look at the results of an in-depth study to determine the properties of large new- and used-auto loan portfolios as they relate to interest rate risk. Among the factors examined are the differences between portfolios, prepayment speeds and their sensitivity to interest rates, as well as stability of cash flows, average lives and liquidity implications.
   

Friday, June 6
3:00 – 4:30 p.m.


Chapter Leader's Session:
Seven Habits of America’s Best Credit Union Chapters

Pearl
  
Jeff Rendel
Stop wondering what the most successful and effective credit union chapters do on a regular basis to provide education, networking and support for their area credit unions. The seven habits described in this presentation work for credit union chapters of all shapes, sizes and levels of participation, by revealing the top chapter models, programs and activities that build demand and excitement for chapter involvement from credit union professionals with all levels of background and tenures. Embrace relevant programming, new members, CEO involvement, successful fundraisers, community focus and bringing in younger credit unions professionals with ideas to immediately put to work.

Focus on Technology to Build Loyal Business Membership

Atrium
   Scott Fosbender
Sponsored by Sprint
Step outside the traditional credit union box and share the added-value products and services available for credit unions to offer their business members. It is easy to help keep members and their employees connected on the go, while saving them money and boosting productivity. Learn about landline replacement options, tablet solutions, cloud based services, mobile, real-time payment options and more. Credit union members would never get this support through a traditional bank, providing one more way to emphasis the value of the credit union difference.

Split Dollar Collateral Panel (Part 2)

Gerald R. Ford
   John Kohloff, Robin Hoag & Chuck Holzman
Sponsored by Doeren Mayhew and Holzman Corkery, PLLC
In October of 2013, DIFS issued Bulletin 2013-18-CU to clarify permissible employee deferred compensation arrangements and related investment limitations, and to ensure safe and sound programs.  This panel discussion will include board responsibilities, benefit design, affordability, regulatory limitations, legal documentation, liquidity risks, accounting, internal controls, due diligence and much more. Credit unions with existing deferred compensation arrangements or those contemplating such arrangements in the future will want to attend this insightful session.

Innovation Platform
DeVos Ballroom A
   Ted Fifelski, Mike Vichich, Brian Meece and David Pinski
This exciting addition to the AC&E bring together quick presentations on innovative new products and ideas, to help attendees grasp technological advancements and see marketplace concepts of the "future", being implemented now! See Crowdfunding in action, a new social ritual that enables the public to support projects in an open and transparent way by rapidly democratizing access to capital. Learn about device authentication with a new generation of tools to help minimize financial fraud utilizing the latest techniques in location and device spoofing. Attendees will find all of this and more, with time after the presentations to ask questions and get the creative juices flowing!


Saturday, June 7
11:45 a.m. - 12:45 p.m.


Payments Perplexed? Top 10 Moves to Position Payments Franchise
Atrium
   Amy Smith
Payments solutions and innovations are introduced daily. From Bitcoin, PayPal and Popmoney, to virtual wallets, open source currency and mobile payments, the landscape is littered with success and failure as non-financial institution players flood the market in an effort to respond to consumers and businesses alike. The amount of information on the topic is overwhelming, and the task of sorting it all out and laying out a plan seems nearly impossible. Stop being perplexed by acknowledging what is happening with emerging payments, begin to clear the chaos and get down to a reasonable list of what best steps to take next.

Aging in Place and Other Funding Through FHLBI
Pearl
   Marjorie Green
Learn about new initiatives to assist older households and households with a disability to rehabilitate their homes, in order to meet either aging in place or disability needs. Other grant programs credit unions can use to offer down payment and closing cost grants to first time homebuyers and provide gap funding for affordable housing projects will also be described. Find out how a credit union with a membership in FHLBI can assist members and their affordable housing and community economic development needs.  

Handling Difficult Conversations

Gerald R. Ford
   Brenda VanderMeulen
Confronting an employee or colleague about some especially sticky situation can seem like an impossibly difficult conversation to approach. Yet putting it off, over and over, is never a good strategy. Learn how to take action, be prepared and follow step-by-step techniques that will improve communication and avoid stumbling down the wrong path.

Protecting Balance Sheets in a Rising Interest Rate Environment
Governor's
   Charley McQueen
This informative, lively session will provide plenty of illustrations and options for credit unions to embrace. Come prepared to talk about interest rates and protection, and to examine the current interest rate environment and the current interest rate forecast. Examples of specific actions that credit unions are taking to protect there balance sheet if interest rates rise will be shared.

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Questions? Contact us at
800.262.6285 ext. 225
2014 Annual Convention & Exposition